Privacy Policy

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Here is the rewritten policy with "Heirbnb" replacing "Airbnb" and phone numbers removed:

We collect personal information about you when you use the Heirbnb Platform. Without it, we may not be able to provide all services requested. This information includes:

This includes your first name, last name, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.

Where appropriate, we may ask for an image of your government-issued ID (in accordance with applicable laws) or other verification information, and/or a selfie when we verify your ID. If a copy of your ID is provided, we will obtain information from it. See our Help Center article on verifying your identity.

This includes payment account or bank account information. If you are not a Heirbnb user, we may receive payment information relating to you, such as when a Heirbnb user provides your payment card to complete a booking. See our Help Center article on paying and getting paid on behalf of someone else.

You can choose to provide us with additional personal information, including:

Such as gender, preferred language(s), city, and personal description.

This includes a payment instrument or contact information belonging to another person or information about a co-traveler. By providing us with personal information about others, you certify that you have permission to provide that information to Heirbnb for the purposes described in this Privacy Policy and that you have shared the Heirbnb Privacy Policy with them.

This may include facial recognition data derived from photos and identification documents you submit for verification, where offered, and with your consent where required by applicable law.

Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with Heirbnb Support and other members, import or manually enter address book contacts, provide your address and/or geolocation, or share your experience with us. This may include health information if you choose to share it with us.

When you use the Heirbnb Platform and Payment Services, we automatically collect certain information. This information may include:

This includes precise or approximate location determined from your IP address, mobile, or other device’s GPS, or other information you share with us, depending on your device settings. We may also collect this information when you’re not using the app if you enable it through your settings or device permissions.

This includes searches for listings, bookings you have made, additional services you have added, access dates and times, the pages you’ve viewed or engaged with before or after using the Heirbnb Platform, and other actions on the Heirbnb Platform, including the pages or content you view and links you click to third-party applications. We may collect this information even if you haven’t created a Heirbnb account or logged in.

This includes IP address, hardware and software information, device event information, unique identifiers, crash data, and read receipts. We may collect this information even if you haven’t created a Heirbnb account or logged in.

As described in our Cookie Policy.

This includes payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address, and other related transaction details.

We may collect personal information from other sources, such as:

If you choose to link, connect, or log in to the Heirbnb Platform with a third-party service, such as Google, Facebook, or WeChat, you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service. If you connect a smart lock to your Heirbnb account, we may collect information about the smart device, such as log or event information and device information.

For members in the United States, to the extent permitted by applicable laws, we may obtain reports of criminal records, sex offender registrations, and other information about you and/or your background. For hosts in India, we may perform criminal background checks, to the extent permitted by applicable laws. For members outside of the United States, to the extent permitted by applicable laws and with your consent where required, we may obtain police, background, or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports.

Organizations that use our Enterprise products may submit personal information to facilitate account management and invitations to use enterprise products.

If you are invited to the Heirbnb Platform, for example, as a co-traveler on a trip, the person who invited you can submit personal information about you.

If you make a claim under a Guest Travel Insurance Policy, we may receive information regarding your claim to provide customer service and improve our platform.

If a host, guest, or any third party submits a complaint about you, we may receive information relating to the specific complaint made in order to understand and, where relevant, address the complaint.

If you elect to pay with funds from your bank account, we may receive certain information from your financial institution, such as bank account details and account balance.

If you elect to purchase a reservation and pay on an installment plan, we may receive certain information from the third-party provider, such as the payment schedule and actual payments on authorized payment plans.

To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data, and information to help detect fraud and safety issues from (i) third-party service providers, other third parties, and/or partners, or (ii) members and any other individuals, entities, and authorities, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention, security investigation, and risk assessment efforts. We may receive information about you and your activities on and off the Heirbnb Platform, including from users of Heirbnb, members of the public, or governmental, public, or tax authorities, or about your experiences and interactions from our partners. We may receive health information including, but not limited to, health information related to contagious diseases.

We use personal information as outlined in this Privacy Policy. If you reside outside of the United States, click here to learn about our legal bases for collecting and processing personal information.

We may process this information to:

• Enable you to access the Heirbnb Platform and make and receive payments,
• Enable you to communicate with others,
• Process your request,
• Perform analytics, debug, and conduct research,
• Develop and improve our products and services,
• Provide customer service training,
• Send you messages, updates, security alerts, and account notifications,
• Process, handle, or assess insurance claims or similar claims,
• Determine your country of residence based on automated review of your account information and your interactions with the Heirbnb Platform,
• Personalize and customize your experience based on your interactions with the Heirbnb Platform, your search and booking history, your profile information and preferences, and other content you submit,
• Enable your use of our products and accommodation services.

We may process this information to:

• Study and combat discrimination consistent with our Nondiscrimination Policy,
• Detect, prevent, assess, and address fraud and security risks,
• Verify or authenticate information provided by you, including identity information, as described in Information Needed to Use the Heirbnb Platform,
• Conduct checks against databases and other information sources, including background checks,
• Comply with our legal obligations, protect the health and well-being of our Guests, Hosts, Hosts’ employees, and members of the public,
• Resolve disputes with our Members, including sharing information with your co-Host(s) or additional Guests about disputes related to your role as a co-Host(s) or additional Guests,
• Enforce our agreements with third parties,
• Determine eligibility for certain types of bookings, such as Instant Book,
• Comply with law, respond to legal requests, prevent harm, and protect our rights,
• Enforce our Terms and other policies, such as our Nondiscrimination Policy,
• Assess or evaluate your interactions with the Heirbnb Platform and information obtained from third parties.

In certain cases, automated processes, which analyze your account and activities on the Heirbnb Platform, as well as information related to activities on and off the platform that can be associated with you, could restrict or suspend your access if these processes detect activity that may pose a safety or other risk to Heirbnb, our community, or third parties. If you would like to challenge decisions based on automated processes, please contact us via the Contact Information section.

We may process this information to:

• Send you promotional and marketing messages, and other information,
• Show, personalize, measure, and improve our advertising on advertising platforms,
• Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Heirbnb or its third-party partners,
• Analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you,
• Invite you to events and relevant opportunities.

We may review, scan, or analyze your communications on the Heirbnb Platform for reasons outlined in the “How We Use Information We Collect” section, including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites. Subject to applicable law, we also scan and analyze all images uploaded by users to the Heirbnb Platform in message threads, profiles, listings, and experiences for certain illegal or inappropriate activities, such as evidence of child exploitation, for the purpose of identifying and reporting content violations to the appropriate authorities. We use automated methods where reasonably possible. Occasionally, we may need to manually review communications, such as for fraud investigations and customer support or to assess and improve the functionality of these automated tools.

We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you, and we will not sell reviews or analyses of these communications. We may also share your communications as set out in the “Sharing and Disclosure” section.

Personal information is used to enable or authorize third parties to use Payment Services, such as to:

• Detect and prevent money laundering, fraud, abuse, and security incidents, as well as conduct risk assessments,
• Comply with legal and compliance obligations, such as anti-money laundering regulations and sanctions enforcement,
• Enforce the Payment Terms and other payment policies, and
• Provide and improve Payment Services.

3. SHARING AND DISCLOSURE

If you reside outside of the United States, learn about the safeguards we rely on for transferring personal information to recipients outside of certain jurisdictions [here].

3.1 Sharing With Your Consent or at Your Direction

Where you provide consent or direct us to share your information, we share your information as described at the time of consent or choice, such as when authorizing a third-party application or website to access your Heirbnb account, processing an insurance claim, applying for flexible payment and financing products, or participating in promotional activities by Heirbnb partners or third parties.

3.2 Who We Share With

We may share your information with:

3.2.1 Other Members

To help facilitate bookings or other interactions between Members (who may be located in, or use service providers located in, jurisdictions with varying levels of data protection), we may share information in certain situations, as described in Sharing and disclosing information with other Members.

3.2.2 Members’ Service Providers

Hosts may use third-party services to help manage or deliver their services, such as cleaning services or lock providers. Hosts may use features on the Heirbnb Platform to share information about the Guest with such third-party service providers. Other Members may use services other than Heirbnb to process your data, including email or reservation management software. Such services are outside of Heirbnb’s control and will be subject to applicable law.

3.2.3 Building Management

We may share personal information of Hosts and Guests with the owner(s) of an Accommodation, a homeowners’ association, and/or their agent, such as a building operator or property management company (“Building Management”), including booking information and information related to compliance with applicable laws. Guest booking and personal information, including guest contact information, may be shared with the Building Management of the building, complex, or community where a host lives and/or the listing is located to facilitate hosting services, compliance with applicable laws, security, billing, and other services.

3.2.4 Heirbnb for Work Partners

If a booking is designated as being for a business or work purpose and is made by a Guest affiliated with an Enterprise enrolled in Heirbnb for Work, we may disclose information related to the booking to the Enterprise to the extent necessary for the adequate performance of Heirbnb’s contract with the Enterprise and to provide the services. At the request of the Enterprise or the Guest, we may also share this information with third parties engaged by the Enterprise to provide support services.

3.2.5 Service Providers

We share personal information with affiliated and unaffiliated service providers (including their service providers) to help us run our business and for their compliance purposes, including those that help us:

(i) verify your identity or authenticate your identification documents,
(ii) check information against public databases,
(iii) conduct background checks, fraud prevention, security investigations, and risk assessments,
(iv) perform product development, maintenance, and debugging,
(v) allow the provision of the Heirbnb Services through third-party platforms and software tools,
(vi) provide customer service, advertising, or payment services,
(vii) offer additional services you select,
(viii) process, handle, or assess insurance claims or similar claims,
(ix) review, scan, and analyze communications on the Heirbnb Platform for certain purposes, such as evidence of child exploitation, or
(x) offer flexible payment plans and financing provided by a third-party credit provider.

These providers are contractually bound to protect your personal information, have access to your personal information to perform these tasks, and may also disclose your information where required by law.

3.2.6 Corporate Affiliates

To support us in providing, integrating, promoting, and improving the Heirbnb Platform, Payment Services, and our affiliates’ services, we may share personal information within our corporate family of companies, including:

3.2.6(i) Heirbnb, Inc.
Even if your country of residence is not the United States, your information will be shared with Heirbnb, Inc., which provides the technical infrastructure for the Heirbnb Platform.

3.2.6(ii) Heirbnb Payments
In order to facilitate payments on or through the Heirbnb Platform, certain information will be shared with the relevant Heirbnb Payments entity.

3.2.6(iii) Heirbnb Insurance Agent Affiliates
If you elect to purchase travel insurance and assistance services or reservation insurance, certain information such as booking details and guest name and contact information will be shared with the relevant Heirbnb insurance agent affiliate.

3.2.6(iv) Heirbnb Ireland UC
Even if your country of residence is outside the EEA, your information may be shared with Heirbnb Ireland UC, which provides customer support and other business operation services to other Heirbnb entities.

3.2.6(v) Heirbnb GSL
Even if your country of residence is not Japan, your information may be shared with Heirbnb GSL, which provides customer support and other business operation services to other Heirbnb entities.

3.2.6(vi) Heirbnb China
If you created a Listing in China, inquired about or booked a Host Service located in China, or sent a message to a Host regarding a listing in China, information you provided was shared with Heirbnb China. Similar to other hospitality or short-term rental companies that do business in China, Heirbnb China may disclose your information to Chinese government agencies without further notice to you. Your information may be further shared with service providers, including in China, to help run our business. Our service providers may also disclose your information where required by law.

3.3 Why We May Share Your Information

We may share your information in order to:

3.3.1 Build Your Public Profile
Information you share publicly on the Heirbnb Platform may be indexed through third-party search engines. In some cases, you may opt-out of this sharing in your account settings. We may make certain information publicly visible to others, such as:

• Your profile and account information,
• Listing pages that include information such as the Accommodation or Experience’s approximate or precise location description, calendar availability, profile photo, aggregated demand information, and additional information you choose to share,
• Reviews, ratings, and other public feedback, and
• Content in a community or discussion forum, blog, or social media post, and content you make available to the public, including Listing details on third-party sites, platforms, and apps.

3.3.2 Comply with Law, Respond to Legal Requests, Prevent Harm, and Protect Our Rights

3.3.2(i) Disclosure
We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Members if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to:

(i) comply with our legal obligations,
(ii) comply with a valid legal request, such as a subpoena or court order,
(iii) respond to a criminal investigation or to address alleged or suspected illegal activity,
(iv) enforce and administer our agreements with Members, or
(v) protect the rights, property, or personal safety of Heirbnb, its employees, its Members, or the public.

3.3.3 Effectuate Business Transfers
If Heirbnb undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, we may sell, transfer, or share some or all of our assets, including your information, in connection with such transaction or in contemplation of such transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.